Sivadon Logistics, (“Sivadon”, “we”, “us”, or “our”), respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, disclose, store, and protect your personal data when you interact with us through our website, forms, platforms, and services.
By using our website, you accept the practices described in this policy.
Scope of This Policy
This policy applies to:
- Visitors of our website [www.sivadon.com]
- Customers and prospective clients who submit inquiries, use our logistics services, or sign up for communications
- Any individual whose personal data is collected through our digital properties or marketing activities
This policy does not apply to third-party websites or services that we do not control.
Information We Collect
We collect information through three primary channels: information you provide, data we collect automatically, and data from third parties.
A.Information You Provide Voluntarily
You may provide us with personal data when:
- Requesting a quote
- Filling out a contact form
- Subscribing to a newsletter
- Using our services
- Communicating via phone, email, or chat
This may include:
- Full name
- Business name
- Email address
- Phone number
- Shipping/billing address
- Tax or customs-related information
- Nature of inquiry or shipment details
- Any additional information you choose to provide
B.Information Collected Automatically
We collect certain information through cookies, pixels, and analytics tools, including:
- IP address
- Browser type and language
- Device type and operating system
- Referring website or source
- Pages visited and time spent on site
- Date/time stamps of your visit
- Clickstream data and user interaction logs
C.Information from Third Parties
We may obtain your information from:
- Business partners or affiliate companies
- Publicly available sources
- Advertising and analytics providers (e.g., Meta, Google, Microsoft Clarity)
Purpose of Data Collection
We collect and process your information based on lawful grounds such as consent, legitimate interest, contract performance, or legal obligation.
We use your data to:
- Respond to inquiries, quotation requests, or support issues
- Fulfill logistics, warehousing, and delivery services
- Verify your identity and perform due diligence
- Send operational or promotional communications (if opted in)
- Improve our website, marketing, and customer experience
- Conduct analytics, traffic monitoring, and remarketing
- Ensure compliance with customs, tax, and regulatory requirements
- Prevent fraud and ensure information security
Use of Cookies and Tracking Technologies
Our site uses:
- Cookies for session management and personalization
- Analytics tools** like Google Analytics, Facebook Pixel, and Microsoft Clarity
- Retargeting technologies for remarketing via platforms such as Google Ads and Meta Ads
You can manage cookie preferences via your browser settings. Disabling cookies may impact certain website features.
Sharing and Disclosure of Personal Data
We may share your information with:
A.Trusted Third Parties
- Logistics partners, customs agents, and couriers
- IT providers, hosting platforms, CRM systems
- Advertising and analytics platforms
- Professional advisors (legal, tax, compliance)
All service providers are contractually obligated to protect your data and only use it for specified purposes.
B.Affiliates and Subsidiaries
We may share data with affiliated companies under Amilo International for operational, legal, or business purposes.
C.Legal and Regulatory Authorities
We may disclose your data:
- When required by law or regulation
- To comply with a court order or legal process
- To enforce our terms and protect our rights or safety
We never sell your data.
Data Transfers Outside Thailand
As part of our international operations, your data may be transferred to countries outside of Thailand. When we do so, we ensure appropriate safeguards are in place, including:
- Data Processing Agreements (DPAs)
- Standard Contractual Clauses (SCCs)
- Third-party compliance with PDPA/GDPR-equivalent standards
Data Retention
We retain personal information only as long as necessary to fulfill the purposes stated in this policy, or:
- As long as your business relationship with us is active
- As required for tax, legal, and regulatory obligations
- For a period not exceeding 10 years unless extended by lawful basis
You may request deletion of your data unless retention is legally required.
Your Rights and Choices
Under Thailand PDPA and other global privacy laws (e.g., GDPR), you have rights including:
- Right to Access
- Request a copy of your personal data
- Right to Rectify
- Request corrections to inaccurate data
- Right to Delete
- Ask us to delete your data under specific conditions
- Right to Object
- Object to direct marketing or processing based on legitimate interest
- Right to Withdraw Consent
- Withdraw your consent at any time
- Right to Data Portability
- Request a transfer of your data in a structured format
We may need to verify your identity before processing your request.
Data Security
We implement appropriate organizational, technical, and physical safeguards to protect your information against:
- Unauthorized access or use
- Accidental loss or destruction
- Malware, ransomware, and cyberattacks
However, no system is 100% secure. We recommend you take precautions such as using strong passwords and secure networks when interacting online.
Children’s Privacy
Our services are intended for businesses and users aged 18 and above. We do not knowingly collect data from children under 13 years old.
Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices or content of these third-party websites. We encourage you to review their privacy policies separately.
Policy Changes
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we do, we’ll revise the “Last Updated” date at the top. Significant changes will be communicated via the website or email where applicable.
Contact Information
For questions, concerns, or data requests, please contact us: